Refund policy

RETURNS POLICY

 

1. Overview

At Charles Palmer Vineyards, we want you to be fully satisfied with your purchase. This Returns & Refund Policy outlines the conditions under which products may be returned or refunded.

 

2. Eligibility for Returns

You may request a return or refund if:

    •    The item is damaged, faulty, or corked upon opening

    •    The wrong item was delivered

 

3. Non-Returnable Items

We are unable to accept returns for:

    •    Opened bottles (unless faulty or spoiled)

    •    Gift cards or vouchers

 

4. Timeframe for Returns

    •    Faulty or damaged items: within 7 days from the date of purchase, with proof (e.g., photos or receipt).

 

5. Proof of Purchase

A valid receipt or order confirmation is required for all returns and refunds.

 

6. Refunds

    •    Approved refunds will be issued to the original payment method

    •    Processing time: Typically, 1-3 business days

    •    Delivery charges are non-refundable unless the return is due to our error

 

7. Exchanges

We may offer exchanges for the same product or an equivalent value, subject to availability.

 

8. Damaged or Faulty Products

If you receive a damaged or faulty bottle:

    •    Contact us at vineyard@charlespalmer-vineyards.co.uk

    •    Provide details and, if possible, photos

    •    We may request the return of the product

 

9. Legal Compliance

All returns are subject to local alcohol laws and regulations. We reserve the right to refuse returns were prohibited by law.

 

10. Contact Information

For returns or questions, please contact:

Charles Palmer Vineyards

Wickham Manor, Wickham Rock Lane, Winchelsea, TN36 4AG

01797 226216 or 07869148935

vineyard@charlespalmer-vineyards.co.uk